Frequently asked questions

Clear answers on condition, building access, payment on collection, and collection scheduling before you send your details.

Pieces should be structurally sound, clean, and free from significant damage. Minor wear is normal for pre-owned furniture and is considered during assessment.

Quotes depend on the item type, age, overall condition, materials, and current demand for that category. Office and household pieces are assessed on the same basis.

Where a building requires a gate pass or management approval, let us know when you send your enquiry so access can be arranged alongside the collection.

Please mention service lift access, stairs, or pieces that need disassembly. These details help us plan the collection and confirm whether any preparation is needed.

Payment is made on collection once the items have been inspected and the agreed quote is confirmed. We will explain the full arrangement before collection.

Scheduling depends on your area, the number of pieces, and access requirements. Share your preferred dates in your enquiry and we will confirm what is possible.

For non-standard inventories or specific building considerations, reach out directly and we will advise on the next steps.